Buzz Money Policy Information

Introduction

We understand that you care about how We use and disclose the information that We collect from you. This document describes the privacy policy for www.buzzmoney.com.au referred to as (“we”, “our”, “us”, “website”) By visiting/accessing the website, you accept and agree to be bound by these terms of use (“Terms”) stated herein.

General information only

The content on this website is provided for general information purposes only. It does not constitute financial advice, mortgage advice, or a recommendation. You should seek independent professional advice taillored to your personal circumstances before making financial or lending decisions.

Use of the website

You agree that you will not use this website:

  • For any unlawful, harmful, or fraudulent purpose.
  • To transmit material that is offensive, defamatory, or infringes on the rights of others.
  • To interfere with the proper operation or security of the website.

We reserve the right to restrict or terminate access to any user who breaches these Terms.

Personal information

Our website includes a contact form and may provide an email address through which you can communicate with us. In doing so, you may provide personal information.

Any personal information collected by us is stored (local and cloud secure storage) and controlled by Buzz Money Pty Ltd, 104d Osmond Terrace, Norwood, Adelaide, SA, 5067.

  • By submitting information you consent to our collection and handling of that information in accordance with our Privacy Policy.
  • We take responsible steps to protect any information you provide, but transmission over the internet is at your own risk. We recommend our clients avoid using email for the transmission of sensitive information and use the more secure third party platforms we have on offer. 

Third-party links and services

This website may contain links to third-party websites or services (such as booking platforms). These are provided for convenience only. We are not responsible for the content, privacy practices, or terms of those third parties. Accessing third-party services is at your own risk. 

Intellectual property

Unless otherwise stated, all content on this website (including text, graphics, logos, design, and layout) is owned or licensed by Buzz Money Pty Ltd.

You may view, download, or print content for personal use only. You must not reproduce, distribute, modify, or republish any material from this website without our prior written permission. 

Disclaimer and limitation of liability

  • While we take care to ensure the accuracy of the information on this website, we make no warranties or guarantees about its completeness, accuracy, or reliability.
  • We are not liable for any loss, damage, cost, or expense you may suffer arising from the your use of this website or liance on its content, except to the extent required by Australian law.
  • We do not guarantee that the website will always be available, secure or free of errors or viruses. 

Indemnity

You agree to indemnify and hold harmless Buzz Money Pty Ltd, it’s directors, employees, and agents from any claims, losses, or damages arising out of your use of the website or breach of these Terms.

Governing law

These Terms are governed by the laws of South Australia, Australia. Any disputes arising in relation to these Terms will be subject to the non-exclusive jurisdiction of the courts of South Australia. 

Updates to terms

We may update these Terms from time to time. The latest version will always be available on our website. By continuing to use the website after updates, you accept the revised Terms.

Contact us

If you have any questions about these Terms, please contact us at:

Buzz Money Pty Ltd
104D Osmond Terrace Norwood SA 5067
Email: [email protected]
Phone: 0425 665 365

Thank you for considering doing business with Buzz Money Pty Ltd. We are a Representative of a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. This document provides you with information about us, our Licensee with whom you are dealing and the services we provide.

Licensee:

QED Credit Services Pty Ltd, ACN 147 272 295
Address: 31 Ardentallen Road, Enoggera, QLD, 4051
Ph: 1300 817 662
Email: [email protected]
Australian Credit Licence number: 387856

Our Licensee has authorised Buzz Money Pty Ltd and Gavin McKean as their Credit Representative:

Buzz Money Pty Ltd, ACN: 683 952 301
Name: Gavin McKean
Address: 104d Osmond Terrace, Norwood, Adelaide, SA, 5067
Mobile: 0425 665 365
Email: [email protected]
Business Credit Representative number: 567263
Individual Credit Representative Number: 488214

If you are looking for consumer credit products, our role is to help you find a product that suits you. That process involves talking to you to understand your requirements and objectives in seeking credit, as well as understanding your financial position.

Our assistance process

We are required by law to ensure that any credit product with which we assist you can be deemed “not unsuitable” for you.  In simple terms, this means that the product fits your needs and that you can afford to meet the financial repayments.
To establish this, we need to:

  • make enquiries with you as to your needs;
  • make enquiries with you as to your financial position; and
  • collect evidence from you to verify your financial position.
  • Once we have done this, we will then use our broking expertise to find a product in the market place that you can afford and that meets your needs. We can provide you with a report – called a Preliminary Assessment – on how we determined that any loan we assisted you with was not unsuitable for you. You may request this report up to seven years after we provided you with this assistance.

With what products do we provide assistance?

In the past 3 months, the top 6 lenders of our licensee are:

  1. Macquarie
  2. Commonwealth Bank
  3. NAB
  4. Bankwest
  5. Westpac
  6. ANZ

The top 6 lenders that our clients have been placed with are:

  1. Macquarie
  2. Commonwealth Bank
  3. ANZ
  4. Westpac
  5. NAB
  6. Bankwest

This is not to say that we will only deal with these lenders, it is simply that the products these lenders offer have been most suitable to our most recent clients. Your case may be different and we would look at your needs separately and independently of the above list.

How do our Credit Representatives get paid?

Our Credit Representatives are paid a commission directly from the lender.  The lender may pay them a percentage amount upon settlement of your loan and may also pay them an ongoing percentage amount for the life of your loan. These amounts are paid to the Credit Representative by the lender and ARE NOT payable by you.  If you are interested and want an estimate of what the commission payment will be and how it is worked out, please just ask us or our Credit Representative and we will be only too glad to provide you with this information.

Our Credit Representative may in unusual circumstances also charge you a direct fee of between $600 and $5000 for their services.  The fee payable will depend on the complexity of your situation, but will be separately disclosed to you in the Credit Quote that our Credit Representative will provide for your signoff before proceeding with actually assisting you.  In any case, the fee will be no greater than $5000.

What if you are not happy with our services?

At Buzz Money, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations. If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us.  We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly. You can contact us by whichever of the following means best suits you:

Complaints Manager

QED Credit Services Pty Ltd
31 Ardentallen Road, Enoggera, QLD, 4051
Ph: 1300 817 662
Email: [email protected]

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint. We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours of receipt.  We will ensure we treat you fairly and will work to resolve your complaint as soon as possible.  In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by our external disputes resolution scheme, (EDRS), an independent party.  You can contact EDRS at:

Australian Financial Complaints Authority Limited
GPO Box 3, Melbourne, VIC, 3001
Ph: 1800 931 678
Fax: 03 9613 6399
Email: [email protected]

Privacy Policy

Collection and use of your information

Buzz Money and its representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us. We may also use this information for purposes associated with our services such as follow-up calls to assist you. In certain circumstances, we may also be required to collect sensitive information (such as health information) on behalf of the lender in the course of giving you credit assistance.

Disclosure of personal information

Buzz Money and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law.  However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you. The types of organisations include:

  • Lenders
  • Our Licensee
  • Mortgage insurers
  • Other mortgage intermediaries
  • Valuers
  • Other organisations that assist us such as printers, mailing houses, lawyers, debt collectors, accountants and other auditors

In certain, specific cases our Licensee may contract an external audit service provider to ensure we are meeting our obligations and commitments to you under the National Consumer Credit Protection Act 2009 and this service provider may disclose your personal information to its team in India.  You can be assured that we have full legal access to that overseas service provider as if they were domiciled in Australia, as required by the Privacy Act 1988.

Access and alterations to your personal information

You can gain access to your personal or company information or advise alterations to that information by contacting our office:

Contact: Gavin McKean
Address: 104d Osmond Terrace, Norwood, Adelaide, SA, 5000
Email: [email protected]

Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.

Marketing

From time to time, Buzz Money may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.

Security of your personal information

Buzz Money takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification.

Feedback on the handling of your personal information

Should you be unsatisfied in the manner in which Buzz Money has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:

GPO Box 5218, SYDNEY, NSW, 2001
Ph: 1300 363 992
Email: [email protected]

If you wish to view a copy of our full Privacy Policy, contact us on the details above.
You can learn more about the Privacy Act and your rights at www.privacy.gov.au

At Buzz Money, positive and enduring relationships with our customers are something we always work hard to build. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services. We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

Compliments

Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.

Concerns

If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly. You can contact us by whichever of the following means best suits you:

Our Licencee

QED Credit Services Pty Ltd
31 Ardentallen Road, Enoggera, QLD, 4051
Email: [email protected]
Ph: 1300 817 662

If you choose to contact by either mail or email, please make sure you provide as much detail as possible about your complaint.

Need an Update on your complaint?

If you have lodged a complaint with us, you can contact us at anytime to ask for an update on its status.  Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively. Resolution We will try to deal with your complaint on the spot.  However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours.  We will ensure we treat you fairly and will work to resolve your complaint as soon as possible.  In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority (AFCA).

You can contact AFCA at:

Australian Financial Complaints Authority
 GPO Box 3 Melbourne VIC 3001
Ph: 1300 56 55 62 (local call cost) or 03 9613 6399
Email: www.afca.org.au